Privacy Policy Halo88 —
Your Personal Data Protection

Introduction

Halo88 values the privacy of every member who uses our platform. As an online gaming platform trusted by hundreds of thousands of players in Malaysia, we recognise that your trust depends on how we handle the personal information you provide to us.

This Privacy Policy is drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and international data protection principles. This Policy applies to all information collected through the halo88.bz website, the halo88 mobile app, and any communication channels you use to interact with our team.

We encourage you to read this Privacy Policy alongside Terms and Conditions and Responsible Gaming Policy Halo88 to fully understand how our platform operates and to protect your interests.

Information Collected

Halo88 collects several categories of personal information to enable us to provide you with a secure, seamless and quality service. The information we collect includes:

We only collect information that is strictly necessary for the stated purposes. We do not request information beyond what is required to provide our services to you.

How We Use Your Data

Personal information you provide to halo88 is used solely for legitimate, stated purposes. The following are the primary purposes for which your data is used:

• Account Management — To create, verify, and manage your member account, including the mandatory KYC process.
• Transaction Processing — To process deposits, withdrawals, and other financial transactions you carry out on the platform.
• Platform Security — To detect and prevent fraud, money laundering, and unauthorised access to your account.
• Customer Support — To provide relevant assistance when you contact our support team.
• Service Communications — To send important notifications relating to your account, transactions, and policy changes.
• Service Improvement — To analyse usage patterns and enhance the user experience on the halo88 platform.
• Legal Compliance — To fulfil legal obligations including reporting to the relevant authorities when required.
• Responsible Gaming — To monitor gaming habits and provide support to members who need assistance.

Halo88 does not use your personal data to make automated decisions that have a significant impact on your rights or interests without human intervention.

Disclosure to Third Parties

Halo88 does not sell, rent, or trade member personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, we may share certain information with the following parties in limited circumstances:

• Payment Service Providers — Providers such as banks, card processing companies, and e-wallet platforms that process your financial transactions.
• Technology Service Providers — Companies providing server infrastructure, cloud hosting, and technical services that support halo88's operations.
• Game Providers — Game providers that require minimal information to enable gaming sessions to run.
• Legal Authorities — Regulatory bodies, law enforcement agencies, or courts when required by law or court order.

All third parties receiving data from halo88 are bound by strict confidentiality agreements and are required to protect that data to a standard equal to or higher than halo88's own standards.

Data Security

Halo88 continuously invests in security infrastructure to protect member personal data from cyber threats, unauthorised access and all forms of misuse. Key security measures we practise include:

• 256-bit SSL Encryption on all communications between your device and our servers.
• Multi-layered firewall that monitors and blocks suspicious traffic in real time.
• Two-factor authentication (2FA) available to all members to protect account access.
• Regular security audits by independent assessors to identify and address system vulnerabilities.
• Strict internal access controls — only authorised personnel may access member personal data, and every access is logged.
• Regular data backups with full encryption to ensure service continuity in the event of a system failure.

While halo88 employs industry-leading security measures, no system can guarantee absolute security. Members are encouraged to play their part in keeping their accounts safe by using strong passwords and enabling 2FA.

Cookies and Tracking Technologies

Halo88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies — Collects information on how you use the platform to help us improve performance and user experience.
• Functional Cookies — Remembers your preferences such as language, theme, and display settings to provide a more personalised experience.
• Analytics Cookies — Helps us understand platform traffic and usage patterns in an aggregated, anonymised manner.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the Halo88 platform.

Your Rights as a Member

Under the Personal Data Protection Act 2010 Malaysia, you have the following rights regarding your personal data held by Halo88:

• Right to Access — You may request a copy of the personal data we hold about you.
• Right to Rectification — You may request the correction of any inaccurate or outdated information.
• Right to Erasure — Under certain circumstances, you may request the deletion of your personal data from our systems.
• Right to Restrict Processing — You may request that the processing of your data be restricted under certain circumstances.
• Right to Object — You may object to the processing of your data for specific purposes such as direct marketing.
• Data Portability Right — You may request your data in a machine-readable format for transfer to another provider.

To submit any request relating to your privacy rights, please contact the halo88 customer support team via live chat, available 24/7. We will process your request within the timeframe required by law.

Data Retention

Halo88 retains member personal data for as long as necessary to fulfil the original purpose of collection and relevant legal obligations. The data retention period depends on the type of information and legal requirements:

• Active Account Data — Retained for as long as your account is active and for the required period after account closure for legal compliance purposes.
• Financial Transaction Records — Retained for seven (7) years in compliance with anti-money laundering (AML) legal requirements.
• KYC Documents — Retained for the period stipulated by the relevant regulatory authority.
• Communication Logs — Retained for two (2) years for customer support and dispute resolution purposes.
• Technical Data and System Logs — Retained for one (1) year for security and audit purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised using industry-recognised methods.

Children's Privacy

The halo88 platform is strictly for individuals aged 18 and above. We do not intentionally collect any personal information from individuals under the age of 18.

If we discover that personal information of a minor has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that information from our systems and close the relevant account.

If you believe your child or any minor has registered on our platform, please contact our support team immediately so that appropriate action can be taken.

Privacy Policy Amendments

Halo88 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements or service improvements. When material amendments are made, we will:

• Displaying clear notices on the halo88 website and app.
• Updating the "Last Updated" date at the top of this page.
• Sending email notifications to registered members for significant amendments.

Your continued use of the halo88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your personal information.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how halo88 handles your personal data, please contact us through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week via the halo88 platform.
• Support Email — [email protected] (response within 1 business day).

Halo88's Malay-speaking customer support team is ready to help you address any privacy-related concerns quickly and professionally. We are committed to providing clear and satisfactory responses to every privacy inquiry we receive.

You may also refer to Frequently Asked Questions (FAQ) us for answers to frequently asked questions about privacy and account security at halo88.